Terms of service.

These terms apply when you browse the ENERGE TWIN website, submit an assessment request or use an authorised ENERGE TWIN workspace. By using the relevant service, you agree to comply with these terms and all applicable laws.

If you use ENERGE TWIN for an organisation, you confirm that you are authorised to act for that organisation within the permissions assigned to you.

Public pages describe ENERGE TWIN capabilities and provide representative examples. An authorised workspace contains customer-specific property context, evidence, models, scenarios and decisions made available under a separate commercial arrangement.

Public illustrations, ranges and calculators are indicative. They are not a guarantee of savings, performance, investment return or regulatory outcome.

• Keep credentials confidential and do not share individual accounts
• Use only the organisations, properties and functions assigned to your role
• Provide accurate account information and report suspected misuse promptly
• Accept that access may be reviewed, limited or withdrawn when roles or agreements change

• Do not attempt unauthorised access, scanning, disruption or circumvention of controls
• Do not upload unlawful, malicious, infringing or misleading material
• Do not extract, reverse engineer or reuse protected product components except where law or contract permits
• Do not present modelled or representative outputs as measured facts
• Do not use the service to make unsafe operational changes

ENERGE TWIN is intended for organisations and adults acting in a professional capacity. You must be legally capable of accepting these terms and must not permit a child to create or use an authorised workspace account.

ENERGE TWIN brings operational evidence, assumptions and models into a governed decision environment. Outputs may be measured, derived, modelled, representative or unavailable, and should be read with their stated evidence status.

Recommendations and scenarios support qualified human decision-making. Users remain responsible for validating constraints, approvals, safety requirements, costs and implementation consequences.

Customers and authorised users are responsible for the accuracy, authority and lawful use of information they provide. Configuration, permissions, property context and operational assumptions must be reviewed for the intended use.

CEBS Worldwide may process submitted information to operate, secure and support ENERGE TWIN in accordance with applicable agreements and data protection requirements.

ENERGE TWIN may connect to building systems, meters, data sources or third-party services approved for an implementation. Availability, accuracy and terms for those systems remain subject to their owners and providers.

A link or integration does not transfer ownership or make CEBS Worldwide responsible for a third party's service, content or security controls.

Non-public workspace content, property information, credentials, commercial material and technical documentation must be protected from unauthorised disclosure. Contractual confidentiality obligations apply in addition to these terms.

Users must not disclose another organisation's information or use it outside the authorised purpose.

ENERGE TWIN is a trademark product created by CEBS Worldwide. The website, product interface, software, models, documentation, visual identity and original content are protected by applicable intellectual property laws.

Customer ownership of customer data is not changed by these terms. Rights in configured outputs, deliverables and third-party material are governed by the applicable agreement.

The public website and product may change as capabilities, security requirements and operating contexts evolve. Planned maintenance, third-party dependency issues or events outside reasonable control may affect availability.

Access may be suspended where reasonably necessary to protect users, data, systems or contractual rights. Any service levels or recovery commitments apply only where stated in a signed agreement.

To the extent permitted by applicable law, public website content is provided for general information without an assurance that it is complete, current or suitable for a particular decision. Nothing excludes liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

Liability, warranties, indemnities and financial limits for contracted services are governed by the signed commercial agreement. Consumer rights that cannot lawfully be waived remain unaffected.

The governing law and forum for a contracted service are stated in the applicable signed agreement. For public website use, the law and courts connected with CEBS Worldwide's contracting entity apply, subject to mandatory rights and jurisdiction rules that protect users in the United States, United Kingdom, European Union or Singapore.

Before starting formal proceedings, the parties should attempt in good faith to resolve a dispute through the contact route below. This does not restrict access to a regulator, court, statutory complaint process or other remedy that applicable law makes available.

You may stop using the public website at any time. Workspace access ends when authorisation or the governing agreement ends, subject to agreed export, return, deletion and transition arrangements. Provisions concerning confidentiality, intellectual property, accrued payment rights, liability, dispute resolution and records survive where their nature or the agreement requires.

Pricing, subscription scope, implementation, support, data processing, service levels, liability and termination are defined by the relevant signed agreement. If these website terms conflict with that agreement, the signed agreement governs for the contracted service.

Questions about these terms, authorised access or a commercial engagement can be submitted through the ENERGE TWIN contact form. Formal notices must follow the method stated in the applicable agreement.